AMC Management Software
" The customer experience is the next competitive battleground. "
Every service focused business works hard to support its customers and keep them satisfied. The service industry is competitive and only companies that prioritize consistent support and timely maintenance stand out. Many rely on an annual maintenance contract (AMC) to deliver dependable service and strengthen customer relationships.
AMC Management ERP Software Solutions
Annual Management Contract ERP Module
An annual maintenance contract is an agreement where a company charges a fixed amount for maintaining a specific product or service over a defined period. A good AMC management software solution helps organizations handle annual maintenance contracts, track complaints, and manage service calls more efficiently.
AMC is generally managed in two ways:
Seller of the Product Is the Same
When the company selling the product is also responsible for providing the AMC, the process becomes straightforward.
Seller of the Product Is Different
In some cases, the seller of the product is different, and you only provide the AMC service.
Our AMC module supports both scenarios by maintaining flexible payment schedules, whether the contract is billed quarterly, monthly, half-yearly or collected in advance. It allows you to plan and track every annual maintenance contract with ease.
Features of our AMC module
Other features of the module that complete the entire work cycle of the AMC module.
Cost-Effective
This helps reduce operational costs and organizations don’t need to hire extra staff for maintenance work. A well-structured AMC management software ensures efficient service handling without additional overhead.
Service Request
Whenever the organization receives a service call, you can schedule it directly in the system. If it is an AMC request, the software identifies whether it is for a PMS visit or regular service. After entering the required product details, a service request number is generated, and it remains pending in the AMC software until resolved.
AMC Schedule
When an AMC periodic service is created, the schedule is automatically generated in the system. With the help of AMC maintenance software, organizations can easily track how many services are scheduled and for which customers. The software also sends reminders when the service date is near, ensuring timely support.
PMS Visit
The software organizes all PMS (Preventive Maintenance Schedule) details and sends instant notifications to service engineers. Many organizations also offer free PMS visits for routine maintenance of the customer’s product. The module ensures these visits are tracked and executed on time.
Visit Log
After each service visit, the engineer who visited the customer for the maintenance enters the details in the visit log, including the issue found, resolution, work done and customer feedback. The request closes only after recording the final resolution date and time. A dedicated AMC mobile app also allows engineers to update visit logs on-site, check pending calls, and view overdue service requests.
AMC Reminders
AMC reminders notify you when an AMC is about to expire so you can proactively reach out to customers for renewal.
Product Details
The module allows the support team to record and manage all essential product information in one place. Tracking product serial numbers and principal details becomes much easier, helping avoid errors and simplifying the entire process.
Checklist
To improve service quality, the system offers configurable checklists for every PMS visit. These checklists guide engineers through the required activities and help maintain consistency during each service.
AMC Mobile App
Used in All Kinds of Industry
The AMC management software can be used in any industry that provides product or service support for a fixed period. For example, in the generator industry, service providers usually offer a few free services after installation. Once that period ends, they must track how many services have been completed and how many are still pending. Without proper tracking, customers may feel dissatisfied and the business may miss opportunities to grow with existing clients.
Wherever an annual maintenance contract or AMC agreement is required, this software helps manage services in a structured and systematic way across any service-based industry.
Leading AMC Management Solution
TheERPHub AMC Management Module offers advanced functionality that puts it above similar products in the market.
Easy Customer Details Management
This module keeps all service-related information organized and easily accessible, helping teams deliver better customer assistance after installation. With structured data in one place, managing annual maintenance contract details becomes much simpler.
Maintain History
With every service visit, the AMC management software records feedback automatically. This complete service history helps the management team track improvement areas, recurring issues, and overall customer experience.
Automatic Reminder
The automatic reminder feature works like a built-in alerts manager. It notifies the team about pending AMC renewals or scheduled PMS visits until the status is updated. This helps the support team plan work efficiently and ensures no service commitment is missed.
Complaint Resolution Schedule
This AMC module helps you create a proper resolution schedule for complaints. It ensures that every issue registered with the organization is tracked and handled on time, improving customer satisfaction and service quality.
" The customer experience is the next competitive battleground. "
